Kenosha, WI

(912)-332-0243

Matthew.r.thoms@gmail.com

OBJECTIVE: To obtain a position within the IT field that offers the opportunity for me to use my technical skills, learn new technologies and implement them for the betterment of the organization.

SOFTWARE PROFICIENCIES:

Microsoft Office 2003/2007/2010, Windows XP, Windows Vista, Windows 7, Remedy, Server 2003/2008 Active Directory, Exchange Server 2008, Adobe Connect Server and Windows Server Update Services.

WORK EXPERIENCE:

•         Help Desk Technician/Server Technician System Administrator Created User computer accounts, which entailed adding them into remedy to be created. Troubleshot a minimum of 1,000 computers, with such issues as: Network connectivity problems, Software issues/installation, Share Drive permission issue, etc. I also have experience running CAT5 network cable.  Performed windows server 2003, Windows Server 2008, Windows exchange server 2003, Active Directory and Windows NT server management, maintenance and backups. Configured a Virtual Share Drive on the Server to service 400 users.

•         Plan and deliver customer support services, including the installation and configuration of hardware and software for computer equipment; troubleshooting, customer assistance, and desk-side instruction, in response to customer requirements. . Configured client software to enable remote network access and maintained user and computer accounts in Active Directory.  Imaged both Windows XP and Vista systems with the most current Army image and ensured all IAVA patches were up to date in order to eliminate known vulnerabilities. Tracked all work orders thru a Microsoft Access database. Worked 40 hours a week.

•         I worked for TEKsystems which is a IT Temp agency on a three week job for Hollister in Vernon Hills, Illinois. While working for Hollister I was tasked with the creation of User accounts, Imaging and deploying Laptops for new hires. I was also tasked with servicing, completing and, closing users Help desk tickets. Most tickets involved installations of software needed for the customers to do their job.

•         My current position with TEKsystems is working on The Great Lakes Naval Base in North Chicago for HP on the NMCI contract. As a CSR (Customer Support Representative) for NMCI we use Service Manager 9 for our ticket management system. My work consisted of Imaging desktops and laptops, Troubleshooting connectivity issues with computers and printers, troubleshooting other various issues with computers and printers, and also repairing and replacing computer and printer hardware. For Imaging computers we used a program called OSD ( Operating System Deployment), and with this tool we imaged the computers over the network. We service thousands of customers and work quickly to reduce their down time so they can do their job effectively.
 

CERTIFICATIONS:

•         CompTIA Network+ 2009 Edition

•         CompTia Security+ SY0-301

•         MCTS Windows 7 Configuration exam 70-680

SECURITY CLEARANCE:  Active Secret Security Clearance